WARRANTY POLICY

Warranty Policy
At Mercurius Universe LLC, we are committed to delivering high-quality products that are built to last. We offer a comprehensive warranty to ensure your satisfaction with your purchase.

2-Year Warranty
We provide a warranty on all of our products for a period of 2 years from the date of purchase. If your item is damaged or defective within this time frame, we will repair or replace it at no additional cost to you.

After 2 Years
For items that require repair after the 2-year warranty period, we are still here to help. Repairs will be available for a fee, which will be determined based on the type and extent of the required repair. Please contact our customer service team for more information on repair costs and to arrange for service.

Warranty Process
To request a repair or replacement under warranty, please contact us at Contact@mercurius-official.com with your order number, a description of the issue, and photos if applicable. Our team will assist you with the next steps to ensure your product is taken care of promptly.

What’s Covered:

• Manufacturing defects
• Hardware failures (zippers, buckles, straps, etc.)
• Material defects
• What’s Not Covered
• Normal wear and tear
• Damage caused by misuse or neglect
• Accidental damage

Additional Information
Please note that all repairs and replacements are subject to product availability. In cases where a direct replacement is not available, we will offer a comparable item or alternative solution.